prepared this basic check list as a guide.
Do you know who you are actually speaking to? Do you
actually speak to a courteous and professional staff
member? Not just a automated response form, asking
for your credit card details?
Are they an accredited, Government licensed operator.
Look for a Department of Fair Trading license number?
Ours is TAG 3001478.
Do they contribute to the Australian Travel Compensation
Fund - for your protection? (Licensed operators are
obliged, by law and professionalism, to do so.)
Is there a physical business address, in case you
may need to discuss your satisfaction - either good
or bad - with the product.
Remember, it helps if the operators and staff actually
live in the Whitsunday Islands and not just some online booking
shop often situated hundreds of miles away.
(Our business is situated at
259 Shute Harbour Road - top end of the main street
of Airlie Beach - )
For your additional information,
we have included an excerpt from a recently published
article in a National trade magazine discussing some
of the possible pitfalls in dealing with an unknown Whitsunday Islands
internet booking site.